Impact of workload on Operational risk: An Internship Experience Perspective

Abstract

This Internship report delves in the wide scopes of Operational risk that happens in the business world within the banking sector and other sectors, on the background of the banking sector and the role in the development of our country since the liberation war is also discussed, with emphasizing on the role of southeast bank PLC. Generally Operational Risk, mean the losses a business face due to internal failure and regular business processes like fraud, equipment failure and calamity The literature review factors that influence the individual risk and the Organizational risk and also the operational risk that in turn impacts the overall psychological well-being of employees of the police department. Came to an understanding that workload and the burden of work load impacts the occurrence of operational risk in business and organizational scenarios. The relationship it has with each other and the impacts it projects is also discussed in this report for better understanding of what different researchers think of operational risk and the workload. The report then shifts toward the internship of mine and delve into the discussion of the experience I had while in the internship, discussion about the training I got from my supervisor in the bank and the responsibilities I had while I was an intern in the southeast bank PLC, and also discussed about the Day-to-day operational risk the office faced due to different factors that makes the occurrence of operational risk more obvious and frequent. With a limited number of employees and staff members the operations of EFT and RTGS, Voucher posting and many more important v works are done in the office environment. The impact effective communications have in the small branches in notable and its importance for free and swift workflow immune to operational risk. The report assists to have a comprehensive grasp of the idea of operational risk and topics and factors having impact on it. The internship experience will provide a magnifying observation of the operational risk organization face in different situation for different reasons. Overall, the report provides valuable insight for bankers and policymakers to keep in mind while making decision and setting up ground rules while starting a organizational setting and will assist them to grasp the ideal and equip them with tools that will assist them to tackle any type of operational risk thy will face while in the hurdles of running a bank or any type of business.